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The Matchmaking Company Reviews 2025: Pros, Cons, and Cost!

 

Let’s be honest: finding a Matchmaker who can deliver their promises is nothing short of a challenge. Matchmaking is an intimate, personal journey that requires deep intuition, dedication, and expertise to see real results, and unfortunately, not all Matchmaking companies are created equally.

According to IBIS World, the dating services industry grew by over 1% in 2024 alone, and it doesn’t look like that momentum is slowing down. As more singles turn to Matchmaking for a better way to date, entrepreneurs with little experience in the dating industry want to capitalize on the boom. More and more Matchmaking companies are entering the industry, and very few can actually help their clients find a loving, lasting relationship.

As an established Matchmaking firm, LUMA is dedicated to helping every single navigate the dating scene to ultimate find their perfect match. We know the difference between a Matchmaking service that truly cares about its clients and one that might be more interested in your wallet than you well-being. We’re making time to review each major Matchmaker in the U.S. to help you find which service is truly the best for you.

We’re taking a closer look at The Matchmaking Company, a luxury Matchmaking firm that promises curated connections for singles seeking a life partner. If you’re curious about what they offer, their Matchmaking process, reputation, cost, and how they stack up in reviews, you’ve come to the right place. We’ve gathered everything you need to decide if The Matchmaking Company is your best option.

 

What is The Matchmaking Company?

The Matchmaking Company is a luxury Matchmaking service that provides personalized, bespoke dating services for their elite clients. The Matchmaking company is a subsidiary of Brotherton Holdings Inc., and is part of a network of over 40 Matchmaking companies owned by Charlee Brotherton and Mike Carroll.

The Matchmaking Company and its affiliate firms are focused on curating authentic connections based on true compatibility, and are known throughout the industry for having a highly qualified team of Matchmakers. The Matchmaking Company technically serves clients nationwide, but they tend to serve more urban cities than rural areas. They have branches in Oklahoma, Arizona, California, Virginia, and in another 17 states across the U.S.

 

Who Owns The Matchmaking Company?

Our team was only able to find limited information about how the The Matchmaking Company got their start, but from what we can tell, the firm was founded in 1979. Charlee Brotherton acquired the firm in 1999 with president Mike Carroll already serving the company. The firm was first launched in Tulsa, Oklahoma, but Charlee and Mike worked together to expand their firm with branches across the nation.

Although we can’t find much information about who originally founded The Matchmaking Company, Charlee Brotherton has a widespread presence online. She’s been in the Matchmaking industry for over 20 years, and has helped to certify other Matchmakers via the premiere Matchmaking Institute. Before entering the dating industry, Brotherton worked as a CPA until her exit in 1999.

As we mentioned, The Matchmaking Company has since established over 40 locations across the U.S., which operate under Brotherton Holdings Inc. Their affiliate companies include The Setup, Executive Matchmakers, Kanas-Singles, and many more.

 

How Does The Matchmaking Company Work?

If you’re interested in becoming a client, you’ll need to follow a highly structured 6-step client interview, intake, and matching process. First, you’ll need to locate the closest branch to you and schedule a one-on-one, in-person interview with one of their new client advisors. They’ll create your personal profile based on your preferences and relationship goals to determine which Matchmaking program is right for you.

After the initial interview, you’ll officially be invited to join. If you sign on to one of their Matchmaking packages, you will work will all of their assigned Matchmakers at that specific branch instead of a personal, dedicated Matchmaker. The Matchmaking team at your branch will begin the match search immediately and hand-select each of your potential matches.

Once both you and a potential match express interest, your Matchmaking team will exchange your contact information. Unlike most Matchmakers, The Matchmaking Company does not plan dates for their clients. Once you receive your match’s contact information, it’s up to you to schedule and plan an in-person date.

After each date, your Matchmaking team will request feedback from both you and your match on how it went. The feedback will help them understand what went right and what went wrong on the date. Then, you’ll have the option to continue dating your match or request a new introduction. This process repeats until you decide to exclusively see one of your matches or until The Matchmaking Company has provided all the matches as set in your contract.

 

The Matchmaking Company Reviews 2025

The Matchmaking Company Reviews on Yelp

As of 2025, The Matchmaking Company has a 1.3 out of 5-star rating on Yelp with 16 total reviews. The services offered were verified by the company, yet no one from The Matchmaking Company has claimed the business page.

The most positive reviews talk about how personable, understanding, and supportive their Matchmaker was, and how much time and dedication was put into finding their matches. The most negative reviews urge others not to join their member base and call the company a “100 percent complete fraud” as they could not get in touch with their Matchmaker and none of the matches they received were compatible.

 

The Matchmaking Company Reviews on Trustpilot

The Matchmaking Company doesn’t boat great reviews on Trustpilot, either, but their reputation is better than on Yelp. They currently have a 3.4 out of 5-star rating with 95 total reviews, and they have claimed their Trustpilot page.

The most positive reviews praise their Matchmaker’s dedication and support throughout the process and how they received excellent matches. The most negative reviews again call their Matchmaking services “a complete fraud”, and go on to talk about how they were not presented any compatible matches and were misled during the sales process.

 

The Matchmaking Company Reviews on the BBB

Unfortunately, it seems that The Matchmaking Company is in the process of updating their Better Business Bureau page and we can no longer see their reviews or complaints. However, it seems that they have another page on the BBB.

On their Tucson, AZ BBB page, they have no reviews, but we can see a bit of information. Currently, The Matchmaking company has a B+ rating and one open complaint on their Tucson business page. We weren’t able to locate any other business pages for The Matchmaking Company on the BBB.

 

The Matchmaking Company Reviews on Glassdoor

Interestingly, The Matchmaking Company boasts its best reviews overall on Glassdoor. They’re currently rated as 4.6 out of 5 stars with 11 total employee reviews. Their business page also shows that 89% of reviewers would recommend working at The Matchmaking Company to a friend.

The most positive reviews say the firm is a great place to work, has amazing benefits and paid time off, and that they found deep fulfillment in their role. The most negative reviews say The Matchmaking Company has “toxic positivity, a horrible client base, and poor bonuses”.

 

The Matchmaking Company Reviews on Google

The Matchmaking Company has average reviews on Google, with a 3.6 out of 5-star rating and 26 total reviews. However, we were only able to locate their Google page for their San Diego branch, and we assume they again have multiple Google pages for each of their office branches.

The most positive reviews call the Matchmaking team excellent, and go on to say that they provide great insight and guidance. The most negative reviews call their services a “take your money and run operation”, and claim they received no matches for the entire duration of their membership.

 

The Matchmaking Company Complaints and Lawsuits

Regrettably, compiling all lawsuits against The Matchmaking Company and their affiliate firms was a real challenge. Their founder, Charlee Brotherton, has an exceptional skill at diversifying her business portfolio, however, her decentralization strategy has consequences. Because Brotherton has a unique LLC for each city branch of The Matchmaking Company and its sister firms, it’s nearly impossible to gather all the information on complaints and lawsuits against them.

Luckily, we were able to find a few cases against The Matchmaking Company, but we cannot guarantee that these are the only lawsuits and complaints against Brotherton and her many Matchmaking firms. Per our research, The Matchmaking Company has had three major complaints, one almost turning into a class action lawsuit.

In 2017, The Kansas City Star shared the story of Paul O’Neill’s battle to receive a refund from Brotherton Holdings Inc., owned by Charlee Brotherton. Paul joined a branch of The Matchmaking Company, called Kansas-Singles.com, on the search for love, but instead received high-pressure, bait-and-switch tactics.

Paul claims that he never received a compatible match, and tried to initiate a refund for his membership. Of course, Kansas-Singles denied his request, and he was unable to dispute the charge with his bank because of his air-tight membership contract. Paul never received a refund and had the pay over $5,000. The article also mentions that three other complaints against Kansas-Singles were filed with the Kansas Attorney General.

Later in 2017, NBC Bay Area posted an article detailing how many San Francisco Bay Area clients felt duped by Executive Matchmakers, formerly known as Silicon Valley Matchmakers. Again, this company is owned by Brotherton Holdings Inc and Charlee Brotherton, making this another branch of The Matchmaking Company.

The article details the stories of Maria Payne and Kim Williams who were sold on a “truly local, high-caliber” Matchmaking service, but found that their matches weren’t even in the Bay Area. Even after the article was published, neither Payne nor Williams received a refund despite being “deceived” by the terms of their contract and never actually meeting a match in-person.

A Bay Area lawyer was also asked to comment on the situation, and she pointed out that Executive Matchmaker’s contracts were entirely one-sided and that she would help file a class-action lawsuit for the company’s previous clients. From what we can tell, no lawsuit was ever actually filed, but the article gets even more interesting: Mike Carroll, who is president of The Matchmaking Company, was also asked to add his statements to this article.

Someone from the news station points out that their testimonials for each of their branch locations are the same, which is suspicious. Mike then confirms that they recycle client testimonials. For example, a success match by their Tucson branch will be showcased on their Tulsa Branch website. Not only do they use invalid testimonials for each branch website, but Mike also admits the photos they present as their “clients” have never actually used their services.

As recent as September of 2024, the story of another Matchmaking Company client, an 80 year-old man with dementia, was posted on the news site Orlando Click. According to the article, Blake Mooney discovered a $8,500 charge on his father’s credit card from The Matchmaking Company. Blake claims that The Matchmaking Company accepted his father as a client knowing that he had dementia.

Of course, The Matchmaking Company denied knowing about their client’s medical condition and refused a refund. Mooney had to present a letter from his father’s doctor showing his dementia diagnosis and present papers verifying his Power of Attorney order over his father. The Matchmaking Company reluctantly issued a refund, but only for $6,000. It is still unclear why they did not issue a complete refund.

 

Is The Matchmaking Company Legit or a Scam?

Based on their client reviews, testimonials, complaints, lawsuits, and overall brand reputation, The Matchmaking Company is likely a legitimate business. However, we find their practice of creating entirely new LLCs for each branch of their company quite odd. Most Matchmakers who serve clients nationwide still operate under the same company name so that the company is centralized and has more resources to pool towards finding matches.

The complaints against The Matchmaking Company are another cause for concern, especially the case of Blake Mooney. It seems that none of the Matchmaking firms owned by Brotherton Holdings Inc. are great with customer service, and many clients have been unable to receive refunds.

 

The Matchmaking Company Cost

Unfortunately, The Matchmaking Company and its affiliate firms don’t publicly disclose the price of their membership. However, based on the information we gathered from their complaints and reviews, it looks like their lowest membership option is $1,500, and their most expensive is around $10,000. Again, we cannot verify this information is completely accurate, but we’re working with exceedingly limited information.

The cost of Matchmaking services can widely vary between each firm, so if you’re considering The Matchmaking Company, contact them or one of their sister companies directly for detailed information about their fees and what’s included in each of their membership packages.

 

The Matchmaking Company Success Rate

Unsurprisingly, we could not find success rates for The Matchmaking Company, Executive Matchmakers, or any of their other affiliate companies. As leaders in the Matchmaking industry, we understand that many Matchmakers do not disclose information about their clients to maintain confidentiality. However, data about the success of the service doesn’t need to disclose any personal information.

It’s fairly common for Matchmakers not to share or collect a success rate, and we’ve found that only a select few firms actually maintain accurate data about how many of their clients find relationships from their program. We’ve found that success data not only helps to build trust with potential clients, but also establishes your reputation in the industry. It is fair cause for concern that The Matchmaking Company, despite having been in business over 30 years, has no data about their success.

 

Is The Matchmaking Company Worth It?

Really, it’s not our place to say whether The Matchmaking Company is the right choice for you. We strongly suggest the your consider their reviews, website information, and Matchmaking process before making a decision. The Matchmaking Company would likely be a good choice for anyone who appreciates meeting their Matchmakers in-person and who is working with a medium-sized budget.

However, The Matchmaking Company and their affiliated brands probably aren’t the best pick for someone concerned about joining a company with many client complaints and possible lawsuits. Their services are focused on providing clients with matches within their immediate locale, so if you’re like a national match search, there are probably better Matchmakers for your preferences.

 

Need More Guidance On Which Matchmaker Is Right For You?

Choosing if The Matchmaking Company is the best dating service for you really depends on your budget, romantic preferences, and relationship goals. The Matchmaking Company mainly serves clients looking for a serious relationship who want to meet their Matchmaking team in-person. We urge you to weigh their Matchmaking model, client reviews, and complaints before making a decision.

Despite The Matchmaking Company’s longstanding industry reputation, they do have many negative reviews and publicized complaints. Their lack of success data and transparency around the cost are also reasonable causes for concern. Anyone who’s motivated by success metrics and who had a large budget might find better success with another Matchmaker.

The best way to ensure you decide on the best Matchmaker is to speak with someone from each company that piques your interest. If you’re seeking a Matchmaking service with a proven track record, discreet searches, and a commitment to finding clients their best possible matches, LUMA is ready to help.

Complete your LUMA profile and schedule a consultation with one of our professionals Matchmakers to begin your LUMA Love Story today.


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